Frequently Asked Questions
Before joining SABUG, it is important to realise what we can and cannot influence.
We do have some influence on local issues like suggesting where to locate new bus shelters, timetables and improving minor service changes.
The Selection of questions/comments included below should help you understand why we do not cover certain issues.
Q: Buses are supposed to be a service why should bus operators have to make a profit.
A: Whilst SABUG agrees that buses provide an important service, in 1986 the then government privatised and deregulated the industry. All subsequent governments have shown no intension of changing this. The result is that most bus operators have shareholders to satisfy and profits to make in order to invest in new buses. Any member of the public wishing to change this should write to their elected representative.
Q: Do the Councils subsidise any bus services.
A: For many years Southend Borough Council did not subsidise any bus services. But in recent years and with funding from the Bus Improvement Service Plan(BISP) from Government, Southend City Council do look to improve and subside services. In 2025 the Services 23a + 23B Southend Airport - Leigh-on-Sea station were introduced and funded by Southend City Council. The City Council is now looking to introduce a bus service traveling east from Southend Airport thought to Southend Travel Centre. Details of this proposed service are shared in the 'Latest Bus News' on this website.
The Council is currently subsiding services to run later in evenings on some bus routes. Whilst also funding improving regularity of services thoughout day services on other routes.
Q: Two operators run a bus every 60 minutes along my road, but both come at the same time, why cannot the operators merge their timetables to provide a 30 minute hourly service.
A: This is due to the Competition Act. Senior figures at the Office of Fair Trading are purported to have said they would rather have 2 buses from 2 operators come together ever hour than both operators merging timetables to provide a half hourly service, so people have a choice of which operator to use which is good for competition. If two bus operators were to "talk" to each other and be found out, they could be liable for a hefty fine.
SABUG takes a dim view of applying the Competition Act to the bus industry but this is a national issue. Members of the public should write to their elected representative if they have concerns.